Jet Star prevented me from getting home, they couldn’t even follow their own regulations!
A couple of months ago I was diagnosed with a spinal condition that demanded very prompt attention. Within the preceding few weeks I had successively lost about 75% of the tactile sensitivity one finger at a time spreading from the right hand gradually to the left. With that rate of progression I was threatened with quadriplegia or at the best the loss of the use of my arms. For anyone that is a life sentence to utter helplessness, under no circumstances could I bare to even think about inflicting that on my family. The procedure required meant a long wait in the public health health system. With the rate of progression of this insidious condition within me there was no time to loose so I had to go to Melbourne in Victoria. Fortunately there is a highly regarded surgeon, Professor Richard Bittar who was able to complete the work brilliantly in very short order.
The spinal decompression and fusion operation took place on Thursday and the hospital discharged me two days early on late Friday. Because all the flights were fully booked I decided to stay on till Sunday at a really great Air BnB in GlenWaverly. With keyhole surgery that which was once a dangerous procedure is now safe, but still scary stuff for the un-clinically minded. Since the op some feeling has returned to my L hand, but its the R that I need to come good I can type with two fingers and thumbs but my speed and accuracy is now horrid. I rested all day Saturday and tried to travel home Sunday. But just before boarding Jet Star in their autocratic way cancelled my ticket to Lunceston. I gave my boarding pass to the staff at the departure desk to make sure that confirmation had been completed as I had only limited web access for the previous few days. When questioned I confirmed that I had been to a Melbourne hospital, I also had a large dressing on a swollen throat not to mention my newly acquired bass baritone voice. After several tepid exchanges I was then told you can’t fly, I complained, whereupon the ticket officer phoned a medical officer who confirmed that I was not permitted to travel. I complained again and pointed out their regulations didn’t include keyhole surgery, once out sight of the redcoats I proceeded to the boarding gate anyway – just incase! By this time the boarding pass had been flagged and I was not permitted to board. The same brainless minions then charged down from the information counter and threatened me with airport security. I made my presence thoroughly felt and left the terminal. The type surgery I had undergone carries no risk to Jetstar or more important to me! We had thoroughly checked jetstars regulations and of course with Professor Bittar ahead of time, but Jetstars mindless minions ever eager to substantiate their existence made life difficult for me at a time when I really didn’t need the hassle of it all. Quantas / Jet star in my 30 odd years experience of them have always had a bad attitude towards their passengers compared to say Singapore Airlines.
Anyway long story short I managed to get a seat on Virgin and arrived back in Launceston three hours later than intended…